Join Our Growing Team at Innovative Staff Solutions!

Are you a skilled professional looking for an exciting new opportunity? Innovative Staff Solutions is expanding, and we are seeking a highly organized and proactive individual to add to our team as the Recruiting Center Manager in Mattoon, IL. This full-time role is crucial in connecting talented candidates with our valued clients, involves applicant screening, administrative support and daily applicant and employee communication to ensure smooth and efficient staffing processes.

About Innovative Staff Solutions

Innovative Staff Solutions is a family-owned, full-service staffing company with over 30 years of experience. We pride ourselves on delivering 5-star customer service and operate multiple locations throughout 6 states.

Our mission is to build successful partnerships with each of our clients – getting to know their businesses inside and out so that we may effectively fulfill their staffing needs. Through these mutually beneficial relationships, we are then able to open the doors of opportunity for our candidates.

We are deeply committed to giving back to the communities we serve through charitable donations and volunteer efforts. ISS employees are encouraged to participate in team outreach projects and are recognized for their individual contributions.

Why Join Us?

• Collaborative Environment: Work with a supportive team that values your input and encourages professional growth.
• Community Impact: Engage in meaningful community service projects and make a difference.
• Recognition: Be acknowledged for your hard work and dedication.
• Training & Development: Structured training program and continuous professional development programs and opportunities. 
• Compensation: Competitive pay of $45,000 - $55,000 annually
• Benefits: Comprehensive benefits package including Medical, Dental, Vision, Life Insurance, and Disability. Employee Assistance Program, Paid Time Off and Paid Holidays, Flexible Spending Account, and 401k with up to 4% company match.

Ideal Candidate

We are looking for individuals with impeccable customer service and communication skills, a positive attitude, and a passion for working in a progressive, people-centric environment.

Key Responsibilities

Leadership

• Hire, train, coach, and develop a team of Call Center Specialists while fostering a positive, collaborative culture built on trust, accountability, and teamwork.
• Provide performance feedback, hold team members accountable, and address employee relations matters as needed.

Candidate Recruitment & Hiring

• Source, screen, and process candidates for opportunities across 20+ locations.
• Process background screenings and support timely hiring decisions to meet client staffing needs.
• Proactively engage candidates through outreach and database recruiting efforts.

Recruiting & Office Support

• Maintain awareness of applicant flow, workforce availability, and changing hiring priorities across all locations.
• Support branch staffing efforts by coordinating recruiting activities and ensuring operational alignment.

Communication & Customer Service

• Serve as a central communication resource between offices, candidates, and internal teams.
• Manage call, text, and voicemail platforms to ensure exceptional response times and candidate experiences.
• Coach team members on professional communication and customer service best practices.

Calendar & Administrative Management

• Coordinate and manage interview and appointment schedules for 20+ offices.
• Maintain accurate and timely documentation within the HRIS and other recruiting systems.
• Ensure hiring records, candidate information, and employment documentation are complete and compliant.

Requirements

·         4-year degree or equivalent experience.

• At least 4 years of customer service experience and a genuine enjoyment of working with people.
• Proficiency in Microsoft Office products.

·         Detail-oriented, organized, and able to work efficiently despite interruptions.

• Ability to multitask and manage time effectively in a fast-paced environment.
• Experience in recruitment, call center operations, or administrative support preferred.
• Excellent communication skills both written and verbal.
• Proficient with Microsoft Office products, scheduling software and average typing skill of 40 WPM
• Prior experience in a leadership role with proven success preferred
• Dependable and flexible, with the ability to work M-F, 8:00am – 5:00pm with overtime at 7:00am or as needed to meet deadlines

EEO Statement:
Innovative Staff Solutions is an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and need.